Customer Service and Returns

Customer Service

Hours of Operation

Customer Service is available via phone, 800.381.1516 or email

Monday - Friday, 9:00am - 5:00 pm (EST). 

For Planet Dog Store Inquiries, please email or call the Store directly at (207) 347-8606.

Returns & Exchanges

We Since our first toy sold in 1997, every product we make is 100% guaranteed.

We stand behind our products because they are made using the highest quality materials. Our products are 100% guaranteed to be non-toxic and free of manufacturing defects.

If you are not 100% satisfied with your product, simply fill out our returns and exchange exchange form and then contact our Customer Service Team via email at or by calling 800-381-1516.

Our policy is to provide a one-time replacement or alternative product based on your specific needs. Only purchases made through Planet Dog are eligible for a full refund.

Simply put: if you or your dog is not happy, we will make it right.

If you have further questions about your return, simply email us at or call 800-381-1516. 

Please ship returns to:
Planet Dog / Returns Dept.
85 Bradley Dr, Westbrook, ME 04092

Redeeming Gift Certificates

To purchase items using a gift certificate, please call us directly at 800.381.1516.